Information We Collect
Bk5 collects various types of information from users in order to provide a secure, comprehensive, and personalised service. The main categories of information collected are as follows:
Account Information: During registration, you are required to provide your full name, email address, phone number, date of birth, and password. This information is used to verify your identity and manage your bk5 account.
Payment Information: When you make a deposit or withdrawal in MYR, we may store information related to the bank account or payment method used, including partially masked account numbers. We do not store your PIN or online banking password.
Device & Browser Data: bk5 automatically collects technical information such as your IP address, browser type, operating system, screen resolution, and login session data. This information is used to detect suspicious activity and maintain account security.
Platform Usage Data: We log user activity within the platform, including betting records, games played, session duration, and interactions with platform features. This data helps us enhance the user experience and identify unusual usage patterns.
- Name, email, phone number
- Date of birth and identity information
- Payment information (MYR)
- IP address and device data
- Activity and session records
- Account preferences and settings
How We Use Your Personal Information
The information you provide is used to create and manage your bk5 account, verify your identity at login, and process account recovery requests. We also use this data to contact you about important updates related to your account.
Payment data is used solely to process deposits and withdrawals in MYR securely. bk5 uses this information to verify bank account ownership and prevent financial fraud.
Usage data and user behaviour are analysed in aggregate to understand how users interact with the bk5 platform. This information guides our design decisions and technical improvements, making the platform easier to use.
Bk5 uses technical data to detect and prevent unauthorised access, fraud, and activities that violate our terms of use. We also use this data to comply with applicable legal and regulatory requirements in Malaysia.
Cookie Usage & Session Tracking
Bk5 uses cookies and similar tracking technologies to enhance the user experience and maintain session security. Cookies are small data files stored on your device when you visit our platform.
Essential Cookies: This category covers cookies essential to the platform's core functions, including login authentication, session management, and security. Without these cookies, the platform cannot operate properly. Users are not able to disable essential cookies.
Analytics Cookies: We use analytics cookies to understand how users interact with the bk5 platform — including the most frequently visited pages, time spent in each section, and user navigation paths. This data is collected anonymously and used to improve the platform.
Preference Cookies: These cookies store your personal preferences, such as your chosen language, display settings, and other account configurations. Preference cookies allow the bk5 platform to remember your choices for future sessions.
You can manage your cookie settings through your browser. However, disabling certain cookies may affect the functionality of some features on the bk5 platform.
Data Storage, Security & Sharing
All bk5 user data is stored on servers protected with industry-standard encryption. We use HTTPS protocols for all communication between your device and our servers, ensuring your data cannot be intercepted in transit.
Data is retained for as long as your account remains active, or as long as necessary to comply with legal obligations. Once an account is closed, personal data will be kept for the minimum period required under Malaysian law before being securely deleted.
Bk5 does not sell or rent users' personal information to any third party for marketing purposes. However, we may share necessary data with service providers we use to operate the platform, such as local payment processors and technical infrastructure providers.
All third parties who receive bk5 user data are bound by strict confidentiality agreements and are only permitted to use that data for purposes specified by bk5. We may also disclose data where required by law or court order.
User Rights Over Personal Data
You have the right to request a copy of all personal information we hold in relation to your bk5 account. Data access requests can be submitted by emailing our support team, and we will respond within a reasonable timeframe.
If any personal information held by bk5 is inaccurate or out of date, you have the right to request a correction. You can update most personal details directly through your account settings, or contact support for changes that require verification.
You may request the deletion of your account and personal data. However, certain data may need to be retained for a specified period to meet legal obligations or to settle any pending transactions in MYR before full deletion is carried out.
Policy Updates & Contact Us
Bk5 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, applicable legal requirements in Malaysia, or technological developments that affect how we process user information.
Users will be notified of any significant changes to this policy via in-platform notifications or to their registered email address. The effective date of the updated policy will be clearly stated at the top of this document.
Continued use of the bk5 platform after any changes are published means you accept the updated privacy policy. If you do not agree with any changes, you have the right to stop using the platform and close your account.
For any questions, concerns, or requests regarding your personal data, please contact the bk5 support team by email at [email protected]. You may also visit our FAQ page us for answers to common questions about privacy and account security.
-
Terms & Conditions
Bk5 platform usage guidelines
-
Responsible Gaming
Guide to playing smart and responsibly
-
FAQ
Answers to common user questions
-
About Us
Learn more about the bk5 platform